Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Fast Pay Casino in relation to your use of the website, account services and available gambling products. They apply whether you browse the website, register an account, make a deposit, place a wager, request a withdrawal or use another service made available through the website.

You should read these terms, the Privacy Policy, responsible gambling information and any product-specific rules before using the service. Product rules may explain how a particular game works, how wagers are settled, how bets are cancelled and how results are determined. If there is an inconsistency between these terms and a specific product rule, the relevant product rule may apply to that product.

If you do not understand or accept any part of these terms, you should not use the website or open an account. We may update these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. Updated terms will be made available on the website. Continuing to use the service after an update may indicate your acceptance of the revised terms.

Your responsibility to comply with the law

You are responsible for making sure that your use of the website is lawful in the Australian state or territory where you are located. Gambling laws and restrictions can differ between jurisdictions. You must not access or use the service from a place where online gambling is prohibited or restricted in a way that prevents you from using the service lawfully.

The website is intended for eligible users in Australia. Access from another country or territory may not be permitted. We may restrict access where we consider that use would breach applicable law, create a compliance risk or otherwise conflict with these terms.

2. Account eligibility and security

You must meet the minimum legal age and all other eligibility requirements that apply to gambling in your location. You must not create or use an account if you are underage, subject to a gambling exclusion, prohibited from gambling by law or unable to enter into a legally binding agreement.

Only one personal account may be used by each player unless we expressly approve another arrangement. Accounts must be registered in the player’s own name and must not be opened for another person, operated on behalf of another person or transferred to someone else. You must provide information that is accurate, current and complete when registering and must update it if it changes.

Identity and verification checks

We may ask you to verify your identity, age, address, payment method, source of funds or other account information. Verification may be required before certain account functions can be used, including deposits, withdrawals, promotions or continued access. You must provide requested information within a reasonable period and ensure that documents are genuine, valid and readable.

We may suspend or restrict an account while checks are in progress. If information cannot be verified, appears inaccurate or indicates that the account does not meet legal or security requirements, we may refuse a transaction, cancel affected activity, close the account or take another action permitted by law and these terms.

Keeping your account secure

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a security issue that was not caused by your failure to take reasonable care. Do not share your password, payment details or one-time security codes with another person. You should choose a strong password, use available security features and log out when using a shared or public device.

Tell us as soon as possible if you believe that your account has been accessed without permission, your details have been compromised or an unauthorised transaction has occurred. We may temporarily restrict access to protect your account, investigate the matter and meet our legal or security obligations.

3. Deposits, wagers and withdrawals

You may only use a payment method that belongs to you or that you are authorised to use. Payment details must be accurate and must not be used to deposit funds for another person. We may reject or reverse a transaction where the payment method cannot be verified, is connected with suspicious activity, or is not supported for the relevant transaction.

You should check the transaction details before confirming a deposit or wager. A wager may be accepted, rejected or cancelled in accordance with the relevant game rules, applicable law and these terms. Once a wager has been accepted, it generally cannot be changed or withdrawn unless the applicable rules allow this.

Account funds should be used only for lawful gambling activity and related services. We do not permit the use of the website to conceal the origin of money, move funds between people, avoid legal restrictions or conduct any other unlawful activity. We may carry out checks and report activity where required by law.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any restrictions shown on the website. We may return funds through an approved payment method and may ask for further information before processing a request. The method available to you may depend on your account, payment history, location and other operational or legal requirements.

You are responsible for checking that your account details and payment information are correct. We are not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank, a telecommunications provider or another third party. Processing times can vary and may be affected by verification, payment networks, public holidays, technical issues or legal checks.

If a technical or administrative error results in funds or winnings being credited to your account incorrectly, we may correct the balance and cancel affected activity. If you have already withdrawn or used funds that were credited in error, we may require repayment to the extent permitted by law.

4. Promotions, game rules and responsible gambling

Promotions, bonuses, tournaments and other special offers may be subject to separate terms. Those terms will set out the eligibility requirements, expiry conditions, wagering or play requirements, applicable games, contribution rules, maximum benefits and any other restrictions. You should review the relevant offer terms before participating.

Unless the applicable promotion terms state otherwise, offers are intended for one person, one account and one household. We may withdraw, amend or refuse a promotion where there is a reasonable basis to believe that the offer has been misused, entered into in error, obtained through collusion or claimed in breach of its terms.

Game results and settlement

Games and wagers are settled using the applicable rules and the result recorded by the website’s systems or the relevant game provider. If there is a clear technical, display or settlement error, we may correct the error and settle the affected activity according to the correct result. Where a game is interrupted, the outcome may be handled under the rules for that game.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect your work, relationships or financial responsibilities.

• Keep track of how much time and money you spend gambling.
• Do not chase losses or increase your stakes to try to recover money.
• Use available account controls, limits, breaks or self-exclusion options where appropriate.
• Ask for support if gambling is becoming difficult to control.
• Contact an appropriate gambling support service or financial counsellor if you are concerned about your gambling.

You may request restrictions, a temporary break or account closure through the available account support process. We may also apply protective measures where activity indicates a potential risk of gambling harm. Account closure or self-exclusion does not remove obligations that arose before the restriction, including the settlement of valid transactions.

5. Acceptable use, suspension and legal information

You must use the website honestly, lawfully and for your own personal purposes. You must not interfere with the website, introduce malicious software, use automated tools without permission, exploit a vulnerability, reverse engineer the service, manipulate a game or attempt to gain an unfair advantage.

You must not engage in fraud, money laundering, collusion, account sharing, chargeback abuse, identity misuse or any activity that may harm other players, payment providers or the operation of the website. You must not publish or transmit content that is unlawful, threatening, misleading, abusive or invasive of another person’s rights.

Suspension and closure

We may suspend, limit or close an account where we reasonably consider that you have breached these terms, provided inaccurate information, failed a verification check, created a security or compliance risk, misused a promotion, used an unauthorised payment method or acted unlawfully. We may also restrict access for maintenance, technical reasons, regulatory requirements or other legitimate operational reasons.

If an account is closed, we will deal with any remaining balance in accordance with applicable law, verification requirements and the circumstances of the closure. We may withhold or recover funds connected with fraud, unlawful activity, a reversed payment, an error or a breach of these terms, to the extent permitted by law.

Website availability and liability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed. The service may be unavailable or affected by maintenance, software faults, internet disruptions, payment provider issues, cyber incidents or events outside reasonable control. You should not rely on the website as a substitute for keeping your own transaction records.

To the extent permitted by Australian law, we are not responsible for loss caused by your breach of these terms, your failure to protect account details, an unsupported device or connection, a third-party service, or events that could not reasonably be prevented. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Questions and complaints

If you have a question about these terms, a transaction, an account restriction or a complaint, use the customer support or complaints channel made available on the website. Provide enough information for the matter to be identified, including relevant dates and transaction details where appropriate. We may need to verify your identity before discussing account information.

These terms should be read together with the other policies and rules published on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Your statutory rights are not affected by these terms. The version of the terms displayed on the website at the time of use will generally apply to that use, subject to any mandatory legal requirement.